butterflyy...

Wednesday, May 31, 2006

Feeling sick and tired... I think my work is costing me my health.. yah and this is despite me sleeping early each night and eating meals at regular times.. Cos im really not a wake-up-early person.. No matter how early i sleep and having at least 6-7hrs of sleep and sometimes even take nap, i still feel weak.. Life in NUS Arts has tuned my body clock to 8hrs of sleep per day and a 2am to 10am sleeping schedule... Haha.. cos time-table can ownself plan mah.. i never take early morning lectures de.. Basically conclusion is - Im a lazy pig. =P

Other than feeling sleepy the whole day.. work has been rather smooth-sailing.. Ive developed an affinity for the cash register and a more a acute sense of touch.. Keying in the right items and prices has become much more efficient.. I even had a couple of praises from my manager neh.. Hehe..

Working at Hans really gave me a chance to face many challenges which i never encountered before.. Being a first-timer in a service sector job, i was quite taken aback by how irritating customers can be... I realised working at a Hans located in an airport terminal is much more difficult than in other branches.. the difference is there are so many tourists.. i need to face customers who cant speak a language i understand.. or speak it in an accent until i cant figure out the meaning.. also customers who are unfamiliar with Singapore food.. so will keep asking about what is in each dish.. customers who give weird foreign currencies, present boarding passes asking for discounts, present vouchers etc.. and also customers who come at the last minute to catch a meal before catching a plane.. expecting us to whip up a dish in seconds... All these are fine if there are not many people... But at peak hours, which is when there are flights, the queue is so long that it sends a chill down my spine... Eh seriously lor.. Everytime i see the queue so long i will feel very tensed.. cos customers dun seem to understand that he or she is not the only one in a hurry.. everyone else behind him/her in the queue are in a hurry too lor.. Some customers will only start to think about what they want to order when they are already right in front of me... and then start to ask about all the dishes.. like "What is nice ah?".. "This is one nice or not ah?" As if i know leh... and the cash counter is not a place for you to consult a cashier (of all people) about cuisines.. wah lau and they will hold up the time of everybody.. and then its my fault.. Boohoo... So this is service work.. Customer is always right.. okie lor..

But so far so good la.. I quite surprised at my own patience also.. Probably cos of the once in a blue moon good customers that i encounter.. mostly are the caucasians la.. very friendly de... They will greet you good morning, will praise that your food is nice, will keep smiling... and most important they speak English which i can understand.. Not like people from some other countries... right i shall not name names here.. Haha.. Other than friendly customers who make my happy, my colleagues are all very nice people.. Especially my manager Jasmine.. once in awhile when there is no customers for the moment she will come and chat with me.. yesterday i even had lunch with her and she was telling me about her daughter.. today she asked me to guess her age.. I guessed 10 years younger than the correct answer.. and apparently i made her very happy la.. Haha.. but i didnt do it on purpose leh.. she really looks young.. Haha..

___* flyy aaaaaawayz *___ 10:04 PM

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